Delete Your Account

To request deletion of your Score360 account and associated data:

• Send an email to privacy@schoolville.com from the email address registered to your Score360 account
• Use the subject line "Account Deletion Request"
• Include your full name and the email or phone number used to sign up, so we can verify your identity

We will confirm your identity, process the request, and delete your account within 30 days. You will receive a confirmation email once deletion is complete.

Once your deletion request is processed, the following are permanently removed:

• Your profile: name, email, phone number, and password
• Learning data: assessment results, scores, study plans, and progress history
• Content you submitted: messages, feedback, and support tickets
• Device and usage data linked to your account

A small amount of data is kept even after account deletion, only where we are legally required to, or where it no longer identifies you:

• Transaction and billing records: retained for 7 years to comply with Nigerian tax and financial record-keeping laws
• Fraud-prevention and security logs: retained for up to 12 months where necessary to protect against abuse
• Aggregated, anonymised analytics that can no longer be tied back to you

These records are kept only for the periods above and are not used to re-identify you or restore your deleted account.

If you have questions about this process or your data, contact our privacy team and we will respond within 24 hours.